Frequently Asked Questions
Everything you need to know about Jones performance gear and services.
What is the standard shipping time for Jones performance apparel?
We offer standard shipping which typically takes 3-5 business days within the continental US. Expedited 2-day shipping is also available at checkout for those who need their gear faster.
How do I determine my correct size for athletic wear?
Each product page features a detailed 'Size Guide' button. We recommend measuring your chest and waist and comparing them to our chart to ensure a perfect aerodynamic fit.
What is your return policy for used sports equipment?
We offer a 30-day return policy. Items must be in original condition with tags attached. For hygiene reasons, used protective gear or base layers cannot be returned once worn during exercise.
Does Jones offer a warranty on professional-grade equipment?
Yes, all Jones hardware and equipment come with a 1-year limited warranty against manufacturing defects. This does not cover standard wear and tear from high-intensity use.
How should I care for my moisture-wicking fabrics?
To maintain the integrity of the technical fibers, we recommend machine washing in cold water with similar colors and air drying. Avoid fabric softeners as they can clog the wicking pores.
Do you offer team discounts for bulk orders?
We certainly do! For orders of 15 units or more, please contact our dedicated sales team via the 'Bulk Orders' page to receive custom pricing and embroidery options.