Returns & Exchanges

At Jones, we stand behind our gear and want to ensure you have the right equipment for your peak performance. If you are not completely satisfied with your purchase, you can return or exchange your items within 30 days of delivery provided they are in original, unused condition.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the sports gear you wish to return or exchange.

• 2.
  Pack Your Gear

  Securely place the items in their original packaging, ensuring all tags are attached and any protective equipment is properly padded.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your package.

• 4.
  Drop Off and Track

  Hand off your package to any authorized carrier location and keep your tracking number handy while our team processes your refund or replacement.